Cambridge University Design / UX group

Unusability

A friend of mine was chatting me recently about her frustration at using a new system (a server farm, in fact) where she works as a scientific researcher. The server farm gives her access to lots of computer processing power, so that she can run big data queries and calculations. The system that she and her colleagues were using before was very user-friendly, with logical naming of stuff, good network access, helpful administrators, etc. But the new system… well, that’s a bit of a usability nightmare!

OK, so I am not talking about issues of web design here, but some of the features of this new system have clearly degraded the user experience, so I think it is worth considering as an example.

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